Privacy Policy
La Patisserie Varte
At La Patisserie Varte, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect any information you provide when you buy from us, place a custom order, or interact with us on social media.
Information We Collect
We may collect the following types of information when you place an order, make an enquiry, or interact with us:
Personal details such as your name, email address, phone number, and delivery/collection address.
Order details such as the items you request, dietary requirements, or special customisations.
Payment details (only when processing payments – we do not store card details).
Social media interactions (e.g., messages, comments, or enquiries sent via platforms like Instagram or Facebook).
How We Use Your Information
We use your information to:
Process and fulfil your orders.
Communicate with you about your order or enquiry.
Improve our products and services.
Share updates, offers, and examples of our work (only with your consent if personal details are shown).
Sharing Your Information
We do not sell or trade your personal information. We may share it only when:
Required by law or regulations.
Necessary to process payments (via secure payment providers).
With your consent, for example, if you allow us to share photos of your custom order that include personalisation (e.g., your name on one of our bakes).
Data Security
We take appropriate steps to protect your information. Any personal data shared with us is stored securely and only accessed by us for business purposes.
Social Media
We use social media platforms (such as Instagram and Facebook) to showcase our baked goods. While we may post photos of items we’ve made, we will never tag or identify you without your consent.
Your Rights
You have the right to:
Request a copy of the personal information we hold about you.
Ask us to correct or update your details.
Request that we delete your information (unless we need to keep it for legal or tax purposes).
Withdraw your consent to receive marketing messages.
Allergen Information
Our products are prepared in a kitchen that handles the 14 common allergens including gluten, dairy, eggs, nuts, peanuts and soy. While we take care with dietary requests, we cannot guarantee that any product is completely allergen-free. Customers must inform us of any allergies when ordering.
Consumption & Storage
All products are freshly made and should be consumed within 3 days of collection/delivery. Please follow any storage instructions provided. We are not responsible for issues arising from improper handling or storage once the product has been collected/delivered.
Custom Orders
Due to the handmade nature of our products, designs may vary slightly from images provided. We reserve the right to make minor adjustments where necessary.
Social Media
We may share photographs of our baked goods online. Personalised orders (e.g., with names or personal messages) will only be shared with customer permission.
Liability
We accept no responsibility for adverse reactions, illness, or injury caused by consuming our products, especially where allergies or intolerances were not disclosed at the time of ordering.
Legal Compliance
We operate in accordance with applicable food safety and hygiene regulations.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
La Patisserie Varte
07852559806